Support
Email is the fastest way to reach us. There is no ticket portal to sign into.
Something is broken
Include the endpoint, roughly when it happened, and the status code you saw. Your dashboard's activity log has all three, and quoting them means we can find the request rather than asking you to reproduce it.
support@searchapi.devA charge looks wrong
Your billing page lists every credit movement with its reason. Tell us which entry you are asking about and we will trace it. Unused credits from a purchase are refundable within 30 days.
billing@searchapi.devYou need more than the largest pack
Tell us the monthly volume you are planning for and we will quote it.
sales@searchapi.devSecurity
Report a vulnerability privately and we will acknowledge within one working day. Please do not open a public issue first.
security@searchapi.devBefore writing in about a failing request: a 401 means the key is unknown or revoked, and a 402 means the balance will not cover the call. Both are visible on your activity log.